/* Поддержка: чат обращения и форма. Токены цветов - из tokens.css. */
.sup { padding: 56px 0 80px; max-width: 1080px; }
.sup h1 { font-family: var(--f-display); font-size: clamp(2rem, 4vw, 2.8rem); margin: 0 0 8px; }
.sup h2 { font-family: var(--f-display); font-size: 1.4rem; margin: 0 0 14px; }
.sup-intro { margin-bottom: 28px; }
.sup-quick a { color: var(--gold); }
.sup-back { margin: 0 0 14px; }
.sup-cols { display: grid; grid-template-columns: minmax(0, 1.5fr) minmax(0, 1fr); gap: 24px; align-items: start; }
.sup-side { display: grid; gap: 18px; }
.sup-trap { position: absolute; left: -9999px; width: 1px; height: 1px; overflow: hidden; }
.sup-err { color: var(--ember); font-size: .88rem; margin-top: 6px; }
.sup-steps { margin: 0; padding-left: 20px; color: var(--ink-2); display: grid; gap: 8px; }
.sup-list { list-style: none; margin: 0; padding: 0; display: grid; gap: 4px; }
.sup-list a { display: flex; justify-content: space-between; gap: 12px; padding: 10px 12px; border-radius: var(--r-field); color: var(--ink); text-decoration: none; }
.sup-list a:hover { background: rgba(255, 255, 255, .06); }

.sup-chat { padding: 0; overflow: hidden; display: flex; flex-direction: column; }
.sup-head { display: flex; justify-content: space-between; align-items: flex-start; gap: 16px; padding: 22px 26px; border-bottom: 1px solid var(--line); background: var(--panel-2); }
.sup-head h1 { font-size: 1.7rem; margin: 2px 0 6px; }
.sup-num { color: var(--gold); font-size: .85rem; letter-spacing: .08em; text-transform: uppercase; }
.sup-status { white-space: nowrap; font-size: .8rem; padding: 4px 12px; border-radius: var(--r-pill); border: 1px solid var(--line-2); color: var(--ink-2); }
.sup-status-open { color: var(--gold-l); border-color: var(--gold-d); background: rgba(226, 179, 87, .1); }
.sup-status-answered { color: #7fd8b4; border-color: rgba(52, 184, 140, .5); background: rgba(52, 184, 140, .1); }
.sup-status-closed { color: var(--muted); }
.sup-log { display: flex; flex-direction: column; gap: 14px; padding: 24px 26px; min-height: 260px; max-height: 58vh; overflow-y: auto; background: var(--bg-2); }
.sup-msg { max-width: 82%; display: flex; flex-direction: column; gap: 4px; }
.sup-user { align-self: flex-end; align-items: flex-end; }
.sup-staff { align-self: flex-start; }
.sup-who { font-size: .76rem; color: var(--muted); }
.sup-bubble { padding: 11px 15px; border-radius: 14px; line-height: 1.5; word-break: break-word; }
.sup-user .sup-bubble { background: rgba(168, 51, 31, .28); border: 1px solid rgba(224, 96, 62, .35); border-bottom-right-radius: 4px; }
.sup-staff .sup-bubble { background: var(--panel-2); border: 1px solid var(--line-2); border-bottom-left-radius: 4px; }
.sup-staff .sup-who { color: var(--gold); }
.sup-typing { padding: 10px 26px; font-size: .86rem; color: var(--muted); border-top: 1px solid var(--line); }
.sup-form { display: flex; gap: 12px; align-items: flex-end; padding: 16px 26px; border-top: 1px solid var(--line); }
.sup-form textarea { flex: 1; resize: vertical; min-height: 52px; }
.sup-close { padding: 0 26px 18px; }
.sup-note { margin-top: 14px; font-size: .88rem; }

@media (max-width: 820px) {
    .sup { padding: 32px 0 56px; }
    .sup-cols { grid-template-columns: 1fr; }
    .sup-head, .sup-log, .sup-form, .sup-typing { padding-left: 16px; padding-right: 16px; }
    .sup-msg { max-width: 94%; }
    .sup-form { flex-direction: column; align-items: stretch; }
}